FAQS

Frequently Asked Questions

Q: When will my goods be delivered?(Long distance Move)

A: Moving on the East Coast, 7-14 business days and moving from the East to West Coast, 14-21 business days, from the EARLIEST REQUESTED DATE shipment can be received.

Q: What happens if (Smart Price Moving)Breaks something?

A: Smart Price Moving has a dedicated claims manager and expert repairperson on staff. If you opted for additional valuation, and the item is repairable, it will be repaired. If it is deemed irreparable, you will be reimbursed for the depreciated value at the time of damage. If you opt for outside insurance coverage, all claims will be handled by the insurance company directly.

Q: How far in advance should I book my move?

A: As early as you can! Smart Price Moving can usually handle last minute moves (even same day), and it is common for clients to book on short notice, however, the more time you allow yourself, the more prepared you will be and the less likely you are to experience added stress because of it. There are “busy” and “slow” times of the year and month. Generally, the busy months are April through September, and the busy days of the month are the end of the month from the 25th – 3rd. Most leases begin and end on or about the 1st or 15th of the month, and our schedule is therefore busier. We normally recommend two weeks notice, however, sometimes we are booked for particular days/weeks in advance. Also, you will want to make sure you have enough time to get estimates and have some time to review them before you make your final decision. So, ideally, starting at least one month prior to your anticipated move day is a good idea. That will give you enough time to research companies, set appointments for on-site estimates (if applicable), collect and compare estimates, make a decision and book your move.

Q: What do you mean by packing?

A: Smart Price Moving considers “packing” the act of placing loose items in cartons. Books, linens, clothing, dishes, pots and pans are “packed” in boxes. Furniture is “prepped” and made ready for transport. Wrapping furniture, shrink wrapping mattresses, crating glass and marble are examples of how Smart Price Moving prepares your furniture for safe transport. The service of prepping is considered an element of the moving service and is executed depending on the material we use.

Q: When should I start packing?

A: Too early is better than too late when it comes to packing. It is sometimes more time consuming than you think. Bear in mind your “packing style” – do you try to get it all done in one day or weekend, or would you prefer to spread it out over a few weeks packing a few boxes every day. You will likely want to sort through, and toss/donate unwanted things. How much free time do you have? If your free time is limited, try starting early and packing a little at a time. Start with the things you absolutely will not need, and work your way towards the essentials.